A survey in the Harvard Business Review evaluated the varying degrees of customer loyalty to a product or service. As it turns out, a customer’s willingness to refer a business to someone else is the strongest indication of loyalty, even higher than a customer’s rating...

[caption id="attachment_1843" align="alignright" width="194"] Axl[/caption] Many pet owners come to PetWellClinic® from word-of-mouth referrals from friends, neighbors, or family members. Drew S., of Knoxville, is one of those satisfied customers. Drew and his fiancee, Kaci, started going to PetWellClinic® in February 2015, after they adopted their puppy,...