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A survey in the Harvard Business Review evaluated the varying degrees of customer loyalty to a product or service. As it turns out, a customer’s willingness to refer a business to someone else is the strongest indication of loyalty, even higher than a customer’s rating...

We are pleased to announce that Andrew Bodenstein, DVM, has joined the veterinary staff of PetWellClinic, and will be rotating among the three locations to get to know our family of clients and their pets. Born and raised in Spokane, Washington, Dr. Bodenstein grew up with...