Telemedicine in veterinary medicine is regulated by both the state and the federal government. There are rules that a veterinarian must follow in order to maintain licensure – these are imposed by the State. There are laws and rules that the FDA and DEA regulate in regards to prescribing prescription medications. And there are liability guidelines that we have to follow. Finally, above all, we would like to offer quality medicine and some conditions are just not diagnosable through telemedicine.
With the Medici app on your phone, you will first reach out to the PetWellClinic Front Desk. They will get some history and go over telemedicine guidelines with you. Then if you would like to go further, they will connect you with one of our veterinarians for a fee. There will be, of course, some conditions that will subsequently require an in-person physical examination of your pet. If an in-person physical examination is required, then if it is performed within 48 hours of the telemedicine consult, the fee for the consult will be credited towards the in-person physical exam. It may happen that through the telemedicine consult, we are only able to advise you and not able to prescribe medications for your pet. In this case, the telemedicine consult fee is not refundable.