A survey in the Harvard Business Review evaluated the varying degrees of customer loyalty to a product or service. As it turns out, a customer’s willingness to refer a business to someone else is the strongest indication of loyalty, even higher than a customer’s rating...

We are pleased to announce that Andrew Bodenstein, DVM, has joined the veterinary staff of PetWellClinic, and will be rotating among the three locations to get to know our family of clients and their pets. Born and raised in Spokane, Washington, Dr. Bodenstein grew up with...

[caption id="attachment_1843" align="alignright" width="194"] Axl[/caption] Many pet owners come to PetWellClinic® from word-of-mouth referrals from friends, neighbors, or family members. Drew S., of Knoxville, is one of those satisfied customers. Drew and his fiancee, Kaci, started going to PetWellClinic® in February 2015, after they adopted their puppy,...

[caption id="attachment_1726" align="alignright" width="220"] This Mardi Growl parade pooch shows real Vol spirit.[/caption] The recent 10th annual Mardi Growl parade in Knoxville drew hundreds of costumed canines and their owners to downtown Knoxville. Downtown streets were teeming with dogs wearing boas and tutus, and Market Square...

It's the 10th Annual MariGrowl parade this Saturday, March 4, and we'll be there! Spectators will line the streets of downtown Knoxville to watch hundreds of furry friends, many in costume, march with their humans to raise awareness for the life-saving efforts of Young-Williams Animal Center. The...